Keys and Alarm Systems

Many customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be picked up by the client who’s name is on file. No one except the...

Can My Pets Be Home During The Clean?

We are pet-friendly but appreciate the client’s help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).For health reasons our staff is trained to leave certain items...

Will the Same Technician Clean My House Every Time?

We always try to send the same Cleaning Technician.  Sometimes this is impossible due to sickness or being short-staffed.  Please be patient with us during these times.  We want nothing but your happiness.  In instances of system technical difficulties, there may be...

Taking Breaks While Cleaning

In order for our staff to maintain energy throughout the day they will need to take two 15 minute breaks or one 30 minute lunch halfway through cleaning your home (If your home takes 6 hours or longer). Please let us know if you would like them not to leave your...

Arrival Window For Showing Up

Due to some circumstances out of our control i.e. traffic, going overtime in previous jobs, mandatory breaks, Busted Knuckles Cleaning has a 1.5-hour arrival window from your scheduled start time. This is to ensure the staff has the ability to give quality service to...